When is my card charged?
At checkout your card is only authorised. We charge it once the warehouse confirms stock and dispatch for your address. If your order cannot be served, the hold is released and you pay nothing.
AutoWaka
Preguntas frecuentes
How payment, delivery, customs, tracking and returns work at AutoWaka.
Is the price I see the final price?
Yes. The product price includes the VAT of your delivery country, and the delivery line is the carrier's real cost for your cart and postcode. Orders up to 150 EUR travel under the EU Import One-Stop Shop, so nothing is collected at the door.
How long does delivery take?
Between 6 and 18 days depending on the country and carrier. Each product shows the estimate for the country you select, and you pick the carrier in the cart.
Which countries do you deliver to?
The 27 countries of the European Union. The Canary and Balearic Islands, Ceuta and Melilla are not served yet. The catalogue only shows what can actually be delivered to the selected country.
How do I follow my order?
Your confirmation email links to a private order page with its status, the tracking number as soon as the parcel leaves the warehouse, and the form to open any request.
Can I cancel?
Yes, from the order page, free of charge, while the order has not been sent to the warehouse. After delivery you still have the 14-day withdrawal right.
What if the item arrives damaged or never arrives?
Open a request on your order page: photos for a damaged, wrong or faulty item within 30 days of delivery, or a not-received request 10 days after the last estimated delivery date. You choose a refund or a replacement.
In which languages can I shop?
The store is available in 24 European languages, and product texts are translated automatically. Prices are always in euro.
Need help with an order or a delivery question? Contact AutoWaka support with the order reference when available.
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